Hello,
We are attempting to sync our contacts with Office 365. While we have successfully installed the Outlook Sync App, the synchronization does not initiate.
Does someone know the necessary permissions in Office 365 to enable contact synchronization? Additionally, how can we manually start the sync process?
Thank you.
Hi
Greetings from Freshworks community. Are you referring to Microsoft Outlook contacts app ? to https://www.freshworks.com/apps/outlook_contacts/
Please make sure the user whose profile is using for authentication/installation has necessary permission to access https://outlook.office.com/api/v2.0/me/contactfolders. I hope this helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
