Agent Roundtable III: Being a Good Team Member in Customer and IT Support
Help i have a flood of people registering and not getting activation emails!
No one has any idea? I am evaluating this product and so far i'm not overly pleased having a problem like this right our of the gate.
Sounds like there is an issue in the backend of your account. What plan are you on?
Looking forward to your reply
I just hade the same problem when I imported 30 people from a csv-file.
I found out that if you go to Customers and stand on the Contacts tab you can make a choice to show all unverified Contacts, tick the "mark all box" and then click the "Send activation email" - button.
I hope this helps you.
BR//Eva V, Systemstöd AB
It seems my last reply just vanished...
I just had the same problem as you when I imported 30 Contacts via CSV and I found that you can go via Customers, choose Showing = Unverified.
Tick the box field and press the button "Send activation email"
I hope this helps.
BR//Eva Systemstöd AB
We hope your issue was resolved on the ticket https://support.freshdesk.com/helpdesk/tickets/1068848. Please feel free to reach out to us anytime should you need any further assistance on this, we'd be glad to help you out.
Me, too. I am clicking the send activation email button and no activation emails are being sent, this includes one for my agent.
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