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@simonsays doesn´t update the tickets priority

  • 17 September 2014
  • 3 replies
  • 44 views
M
Rank

@simonsays
“agent”:”Michael Tegner”, ”priority”:”Urgent”
@simonsays

Test Ticket


Only the agent information is updated in the ticket, the priority stays low..

This topic has been closed for comments

3 replies

D
Rank

Michael,


Hope your issue is resolved now. 


Feel free to reach out to us anytime you require!


Regards,

Durga

M
Rank
Hi Durga,

I'm sending from Michael.tegner@kardex.com
D
Rank

Michael,


I'm extremely sorry about the trouble caused.


Could you please help me with the email address from which you are trying the email commands?


Thanks,

Durga

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