Automatically tag incoming tickets or notes

  • 5 December 2014
  • 1 reply

Is there a way for Freshdesk to automatically tag a ticket if that tag is found in the content of the ticket? 

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1 reply

Userlevel 1


It is possible to tag tickets based on the keywords available in the email content. You can setup a Disaptchr rule with the condition "Subject or Description" contains <keyword> and then set the action as "Add tag" .