Question

Cannot change status without filling out time log

  • 22 June 2022
  • 0 replies
  • 7 views

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The timelog feature will be used a lot within my workplace as we work on an hourly billing structure Is there a way to ensure that a status cannot be changed until time has been logged against the ticket by that agent?

 

Or even something as simple as you cannot close/resolve the ticket without any time being logged against it.

 

Thank you,

Abbie


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