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Cc an email when creating a ticker

  • 24 March 2022
  • 2 replies
  • 65 views

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Dear All,

How to create a ticket field which permits to cc another contact ?

 

Also, does a dynamic placeholder exists to show all the contacts in cc of a ticket?

 

Kind regards,

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Best answer by Fredericjvr 25 March 2022, 07:50

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Hi

 

Are you referring to creating a ticket on the portal? I know you can add CC after you have created the ticket. You can also enable the CC field as displayed below when you edit ticket fields

 

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Thank you for help, it works well !

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