Anyone know how to change the label “Agent” to something else? Normally, I wouldn’t care about this, but I work in real estate so our “agents” are actually our users. We’d prefer it be labeled “technician” or similar to avoid confusion.
Best answer by RS_MarcusView original
I believe under Admin - Ticket Fields - Agents, you can change the text for customers, but internally in Freshdesk its still used as agents.
According to where the agent section is placed, the entire pipeline, or a specific stage, will run in the Jenkins environment. Stage-level usage of the section is optional, but it must be defined at the top-level inside the pipeline block.