I have a registration form that creates a ticket to FreshDesk using the information they supplied in the form. Completing the form on a computer works fine (formatting is correct). However, completing the form on a mobile phone excludes the formatting. I'm using HTML to format it via <b>, <br>, etc. Essentially, I would like any tickets that are created via mobile phone to have the same consistent formatting.
Photo below: What the ticket looks like when the form is submitted via mobile phone (incorrect formatting)
Photo below: What the ticket looks like when the form is submitted via a computer (correct formatting).