I have one support e-mail x@x.x assigned
to „IT” group.
When customers send messages to this e-mail all Agents assigned
to group „Dział IT” received notification.
Since one or two weeks email notification for: Ticket
Assigned to Group stoped work.
Someone have simillar issue?
Of cource i this option is enable in panel.
+9
Hello Lukasz,
Your agents should receive the Ticket Assigned to Group email notification if it is toggled under Admin > Email notifications > Agent notifications. If in case you are still facing this issue, please drop an email to support@freshdesk.com and we would be happy to help!
Thank you.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
