Facebook Messenger Auto Reply

  • 20 October 2022
  • 1 reply

Just set up an auto reply for emails, but I Can’t find it for FB messages.

Can I set a auto reply for FB messages when the customer sends a msg the first time?

1 reply

Userlevel 5
Badge +6

Hi @per_coh 


Greetings from the Freshworks community!


I understand that you would like to send automated messages for facebook tickets. This is possible by triggering a webhook using ticket creation automation rule. Screenshot of a sample rule foe your reference below:


API documentation to create a reply -


Feel free to drop a note here incase of further queries.