Filter not working correctly

We have 2 different products (Typical Manager and BeeFinity) and want to separate the tickets from each other. Now I have done that: 

<div class="c-wrapper">

	<section class="content min-height-on-desktop rounded-6 ticket-page">

		<div class="start-topic">

			<a class="make-new-ticket" href="/en/support/tickets/new">New ticket</a>

		</div>





		<div class="ticket-toolbar pull-right start-topic">

			<a class="hide" data-submit-label="{% translate portal.tickets.submit_export %}" data-target="#export-modal" 

          	href="{{%20portal.ticket_export_url%20}}" id="ticket-export-button" rel="freshdialog" 

          	title="{% translate portal.tickets.export_ticket_data %}">{% translate portal.tickets.export %}</a> 

          

          	{% if portal.facebook_portal %} 

          

          	<a class="btn btn-primary index_new_ticket" href="{{%20portal.new_ticket_url%20}}" id="new_support_ticket">{% translate facebook_tab.portal.new_ticket %}</a> {% endif %}

		</div>





		<div class="ticket-filter" id="ticket-filter-container">

			{% snippet ticket_filters %}

		</div>





		<div id="ticket-list">

			<div class="c-list">

				{% for ticket in tickets %} {% if ticket.group.name == "Typical Manager Support" %}



				<div class="c-row c-ticket-row">

					<span class="status-source sources-detailed-portal" title=" {{ticket.source_name}} "></span> 

                  	<span class="label-status-pending label label-small">{{ticket.requester_status_name}}</span>



					<div class="ticket-brief">

						<div class="ellipsis">

							<a class="c-link" href="{{ticket.portal_url}}" title="test">{{ticket.subject}}</a>

						</div>





						<div class="help-text">

							Made on <span class="emphasize">{{ticket.created_on}} Agent: {{ticket.agent.name}}</span>

						</div>

					</div>

				</div>

				{% endif %} {% endfor %}

			</div>

		</div>

	</section>

</div>

but now the filter does not work the way I want. If I use the filter, it will still show all tickets.

Someone who knows what I can do about this?

I have a video of the problem: https://share.vidyard.com/watch/x1wqfkUWsBXt2xbhoo74q9?