How do I create an unassigned ticket via the API

  • 13 January 2023
  • 2 replies


Agent is not required when submitting a ticket:

But I’m getting 400 Bad Request response status when attempting to create an unassigned ticket via the API:

  "description": "Validation failed",
  "errors": [
      "field": "responder_id",
      "message": "It should be a/an Positive Integer",
      "code": "invalid_value"


This old post seems to confirm responder_id is not required:


What am I doing wrong?


Best answer by jdanyow 13 January 2023, 15:16

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2 replies

Userlevel 3
Badge +5

Hi @jdanyow,


Could you share the API call and body/payload details for which you’re receiving this error so that we can check further? Ideally, if the “Agent” field is non-mandatory for submission, then that particular error should not appear




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My fault- looks like in the create ticket API response will return a null responder_id (assigned agent) but *you cannot pass a null responder_id in the create ticket request body*.