Hello,
I forward my emails from my gmail to Freshdesk and today Freshdesk can detect the previous sender and link it to the correct contact and it’s great.
My issue is that often, the sender is our salesman who forwards a customer email to us. The contact is then the salesman and I have to manually edit it to set the customer as contact.
Is there a way to automatically send the previous sender as contact, maybe by selecting the list of salesmen contact ?