Question

I cant send respond Email and verify my email support company

  • 31 March 2022
  • 1 reply
  • 22 views

I try verify email of support but show denied and try contact a support freshdesk. also i cant respond tickets. how can fix it?, help please


1 reply

Userlevel 3
Badge +4

Hello @Jesus.alanya,

I understand that you are unable to send out emails from your Freshdesk account and also facing issues in verifying your support email address. Upon checking your account details, we have now successfully unblocked the outgoing emails from our end. 

 

I’ve added an article here to verify your support email address. You can follow the steps mentioned here in verifying your support address. In case you have any queries let us know we would be happy to help.
 

https://support.freshdesk.com/en/support/solutions/articles/226220-how-to-activate-a-support-e-mail-address-

Cheers!!  

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