My website CMS prefers to send new support forms with the FROM address linked to our domain (to avoid header spoofing), and to put the submitter's email as REPLY-TO.
But the REPLY-TO seems not to be captured by Freshdesk (correct me if I am wrong) and the result is all incoming support requests look to be fro ourselves.
Clearly I don't want to have to modify each new ticket to change the requester.
Does / can Freshdesk make use of REPLY-TO ? As default or through some configurable option in Admin