We have also brought about some enhancements to the Whatsapp<>Freshdesk integration. Here’s what has changed:
Unlike before, you can now add multiple Whatsapp numbers to your Freshdesk account and manage conversations with your customers better
You can now integrate multiple Whatsapp numbers without any charges for the number.
Since you can purchase the numbers at free of cost, you can get any number from any part of the world and support your customers on the go globally.
Note: Some charges will be applicable for template messages.
The Whatsapp settings page in Freshdesk has been improved for easy navigation and set up
This is another step towards offering a true omnichannel experience and seamlesshttps://mbapkguru.com/gb-whatsapp/