invoking freshdesk chat from a custom icon (instead of default chat widget - which is too wide for my site

  • 11 January 2017
  • 3 replies

Hi, instead of displaying Freshdesk chat widget on my website, i just want to place a small chat icon and when user clicks on it, i want the freshdesk chat window to open. Is it possible with Freshdesk Chat?

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3 replies

Userlevel 5
Badge +3

Hi Pankaj.

Could you please have a look at this solution article? We believe that this would help you customise the chat widget similar to what you're looking for.

Hope this helps. 

 Is the above link accessible? I have customization requirements and when selecting the above solution article it gives an access not granted error.