Link existing tickets using update API

  • 14 January 2019
  • 0 replies

We know we can link the parent ticket and child ticket with parent_id property while creating the ticket. 

But in our case,tickets will be created via email source. Using serverless custom app based on the subject we have to link the child ticket to the subject matching parent ticket.

API with parent_id property can be used only on new ticket creation, so is there any api which can be used for update?

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