Question

Links to articles, agent portal vs support portal

  • 21 December 2021
  • 0 replies
  • 12 views

In the knowledge base, is it possible to create links to other articles, which, when editing the article in the agent portal, point to the editable version of the article, and, when viewing it as a customer in the support portal, point to the customer facing version?

In other words, is it possible to create links to other articles which would have the same URL prefix (https://mycompany.freshdesk.com/a/solutions/articles/ vs. https://mycompany.freshdesk.com/support/solutions/articles/)?

 


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