Merging of "long" tickets fails

  • 13 September 2017
  • 1 reply
  • 7 views



Hi,






As a part of a SOC, we sometimes receive a lot of duplicate alerts to the freshdesk as tickets, for all kind of network events.






When the tickets contain more data than usual, merging of more than 2 tickets will fail with a 504 timeout message or the freshdesk error attached (the merge will work only for 2 tickets out of the number you chose).






This makes our work a living hell when we need to apply these merges asap.






I believe this is because the conversations are being added to the main ticket, but I couldn't find an option to disable it.






Screenshots attached.



2_28743.jpg1_28743.jpg

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1 reply

Userlevel 3
Badge +10


Hello Yuval,






That's so unfortunate. I have dropped you an email regarding this case and we'll connect over the email to discuss further.






Cheers!