Hello everyone,
I’m currently working on a project in my company and I need to make the chatbot create a new ticket on the CRM with the information provided by the client during the conversation.
I understand there is an API which can help me to do this but the API I currently have it’s not working and I’m not sure It fully pleases our need.
To be more precise I need to the ticket gets created with the following information:
- Name
- Subject (this can be obtained from the chatbot’s flow)
- A handwritten message sent by the client.
*I think it’s important to consider that all this information it’s provided during the flow.
Following i’ll leave the API I’m currently using so if u can tell me if it’s ok or if I can get it better thinking of the needs I mentioned before, I’ll be very pleased:
{
"description": "Conversatio...",
"subject": " Ticket creado desde Ecomsurito por ${{node::25981974}} ",
"email": "${{node::25981975}}",
"priority": 2,
"status": 1
}
I’d be truly greatful if you can help me with this.
Cheers!
Cristóbal.
