No SSO icon on the portal sign on page

  • 30 January 2023
  • 5 replies


Hi, we have 2 accounts with Freshworks, one Freshservice Enterprise and one Freshdesk free tier.  I have setup SSO in both and the authentication works fine.  On the FreshService instance sign-on page I get a button “Sign in with SSO”.  I don’t get the “Sign in with SSO” on the Freshdesk instance.  How can I make sure the Sign in with SSO button is available on the Freshdesk portal log on page?

freshdesk logon page



Best answer by barun.poddar 30 January 2023, 23:20

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5 replies

Userlevel 3
Badge +8

Hi @AnDy_GR 

Greetings from Freshdesk comunity!


The ‘Sign in with SSO’ button will appear only when the agents click on ‘Are you an agent? Login here’. All the sign in options that you have enabled from your organization domain will appear only after clicking on login here. 


Feel free to drop a note here incase of further assistance :)




Hi Barun,

Thank you for your reply.  It looks like Freshdesk behaves very differently to Freshservice.  We can work with that.


Userlevel 3
Badge +8

Hi @AnDy_GR 


Happy to help :)

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