Question

Not getting e-mails when people create ticket via Wiget

  • 30 August 2022
  • 2 replies
  • 9 views

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So I just realized that I have load of tickets in the Freshdesk system, and I didn’t get notification about any of them…

Under settings → Email Notifications all Agent Notifications are checked and enabled.

Any idea what’s happening? It’s not in the junkmail, I receive notification about tickets sent via e-mail… But not widget...


2 replies

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Got this resolved! It appears in addition to having to enable e-mail notifications you have to also assign agents to it.  

Userlevel 5
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Hi @Lensdigital 

 

Yes, you are right. An agent needs to be assigned on a ticket to trigger the agent notification. Glad you were able to identify the issue and resolve it. Feel free to drop a note here incase of further queries on this front :)

 

Cheers,

Aishvarya.

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