Public URL does not work (404)

  • 5 October 2018
  • 4 replies

I have enabled public url access as dictated by the docs. Then I have inserted the public url into my email. 

When I receive the email I click on the link provided but I'm routed to a 404 page saying the page doesn't exist.

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4 replies

Could you check the URL? It is very easy to accidentally include a full stop (US English: period) at the end of the URL 

This is my email:


Thank you for reaching out to us. Our team will look into your request and get back to you shortly. 

You can check the status of your request and add comments here: 




As you can see the url var is properly used. I inserted it using the "insert placeholder". 

The URL is displayed correctly. But when clicked it somehow inserts %20% into the url.

Where is the %20% inserted. This is normally the representation of a space. Could you check the email to see if there is a space after the placeholder, and if so, remove it?

This is a bug in the freshdesk system. The url is displayed properly but the href has a space. I'm waiting support to debug it.