We get automated emails from our payroll system to deactivate a user when they leave the company. In most cases, this needs to occur on a future date, as the employee may have given a two week notice. I can set the “Resolve by” date to reflect the proper termination date, but when I change the status of the ticket to “Scheduled”, the resolve date disappears and is replaced by “Scheduled”.
How can we set the status to Scheduled, but leave the “resolve by” date visible so we know when to go back to the ticket to complete it?
