When using the API fresh desk automatically strips any html out of the description field, to create the description_text field.
In our case we need create a description_text field that is different from the description field, and not just a simple conversion of the html.
How can this be done?
I tried setting description_text field manually via the api, but errors out saying that is not a valid field.
I also tried manually sending in the text part as a mime part, but I don't see any way to do this without causing it to be full on attachment.