Sessions handling is awful.

  • 30 January 2018
  • 1 reply

You have a notification for new tickets on the top of the list saying "x tickets are changes" or something like that. But never thought to create a notification or something, when you press submit to a huge ticket you have responded to, to tell the user that you are logged out and at least give us a chance to copy our response.

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1 reply

Userlevel 4
Badge +12

Hi Nikolaos,

If I'm getting this right, you're worried about losing out on the typed in text in the ticket reply editor without a warning. In both the Classic and the MINT UI, you'd be prompted with a alert indicating that navigating from the page might result in loss of data. Also, the drafts are stored once in every few seconds so that you don't miss out on a huge chunk of data even if you lose access to the page.