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Set up Custom Objects in your Freshdesk yet?

  • 21 September 2022
  • 1 reply
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Applicable plans: Forest/Enterprise

 

You can create Custom Objects to capture all relevant, business-critical information right from the get-go with just a few clicks. Through these Custom Objects, you can equip your agents with complete context and enable them to be productive, and respond and resolve faster than ever.

 

 

If you are on the Forest or Enterprise plan, just drop a comment on this post to learn more!


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Userlevel 6
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Just starting to look at it, the video say just to import data, is that using the CSV file?  Nothing on how to do that.  Using CSV is good for things that don’t change that often like ones a months. 
Second way is to use the API I guess. 

Can this objects be used in automations? ( Like you can in Freshservice ) 

 

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