setValue not working for requester fields

  • 6 January 2020
  • 0 replies
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Essentially I'm trying to write code for a custom
app which will open a reply but switch the To email with the first CC
email for a use case we've found.


I notice in the docs that
setValue can be used for To, CC, Requester email as well as other fields, BUT I
cannot seem to use setValue for requester or To (Ideally I would like
to update the ticket changing the requester's email address.


client.interface.trigger("setValue", { id: "email", value: ["some@email.com"] }); doesn't seem to work.

I know how to edit the requester email address manually, but I would like to do it with a custom app.




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