Slow email

  • 19 March 2015
  • 1 reply

We're seeing very slow email assignments and email replies to clients. As long as 3-4 hours. Are you guys having trouble with your mail servers?

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1 reply

Hey Mike,

I am really sorry for the trouble caused .


We had issues with our email delivery earlier and our Devs had rolled out a fix for it. The notification for the new tickets and the email replies will be delivered without any delays.


I understand this is embarrassing and I apologize again for this unpleasant experience. We ensure you that this won't happen in the future.