I have again come across a FreshDesk UI that seems so obvious to me that my very first reaction is that the problem here is behind the keyboard ie. I haven’t learned how to do this yet.
When viewing a ticket, events (replies, notes) are listed in chronological order ie. the most recent events are at the bottom. Pretty close to 100% of our tickets have enough events that scrolling is required, just to check the most recent event.
Any time I have to do the same thing, over and over, all the time and for what seems to be THE most common use case - I just have to believe I am missing something obvious.
Can someone please tell me how I can configure FreshDesk so that the most recent ticket events are listed first?
Best answer by dave.kavanagh_19928View original
Dave here; Success Manager in UKI, and previous Freshdesk customer of 2 years.
Don’t worry! You can easily change the order of events on a ticket, and it’s not always obvious where to look for a setting like this.
You have two options:
You can see exactly where those settings are in the Freshdesk knowledge base: https://support.freshdesk.com/support/solutions/articles/239341-sorting-ticket-conversations-with-freshdesk
Oh wow Dave - THANK YOU! I do find the UI pretty inconsistent (and discoverability a pretty consistent issue) but this is awesome :)
Thank you again, sir!