Question

Sort Tickets by Time Logged?

  • 28 June 2022
  • 1 reply
  • 18 views

I would like to be able to keep track of unresolved tickets that have a lot of time spent, is there a way to sort unresolved tickets by most time logged?  Thanks in advance!


1 reply

Userlevel 3
Badge +4

Hi,

 

If you use Average Handle Time from Agent Productivity (not the Time Los where you log Billable/non-billable hours) you can use Analytics to show tabular data.

 

A simple setup below. 

 

 

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