SPAM sort by contact

  • 7 June 2022
  • 2 replies

We had an issue that a Contact was flagged as SPAM. It took way to long to go through 2800 records looking for the contacts emails and marking them as not spam. It would have been much easier to be able to sort my contact so it would have grouped all of them together and reduced missing some of them.



2 replies

Userlevel 5
Badge +5

Hi @dwatson 


Greetings from Freshworks community! 


We totally understand your concern in this case and this has already been notified to our product team and they are working on this feature to enable a search bar for deleted contacts. Unfortunately we do not have a concrete ETA on this feature, however this will be implemented in the future road map of the product. 


I hope this helps. 

We have had the same issue a few times.  I would like to add my support for this feature request.


ALSO could a feature be implemented to flag/mark contacts that should NEVER be able to be marked as spam?