Ticket Tags issues

  • 24 October 2013
  • 1 reply

Hi Support Team,

Please let me know how to remove 'Tags' from the 'Filter Tickets' section (please see screen shots attached for details). I have removed 'Tags' from where they were created within a ticket, however, these are still kept on the 'Filter Tickets' board menu. In Admin -> Ticket Fields there is no 'Tags' field and I cannot edit anything there.

Please let me know if there is any other option to edit/remove 'Tags'. Please tell me there is such a functionality.

Thank you very much.




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1 reply

Hi Jen

Sorry but the TAG functionality cannot be removed as of now.

Once a TAG is added to a Ticket or solution or user, it will be added to the backend data in Freshdesk and these TAGs can be removed from the backend as well.

I think you're already in touch with Aadi from our team

We will ask them to remove these for you.