Has anyone had any luck with an integration that allows you to create web forms (surveys, questionnaires etc) with conditional logic that can automatically create a ticket for agents? Is there a native functionality that I’ve somehow missed?
Thanks in advance!
Greetings from Freshworks Community!
We have something called “Feedback form”. You can integrate a Form into your website and filling that up will create a ticket in Freshdesk.
If that’s not the answer you’re looking for, Could you kindly elaborate the concern?