What is the best way to prevent user replies to tickets from going into Gmail spam?

  • 15 September 2019
  • 0 replies

I have SPF configured and as far as I know my users aren't having my emails go into their spam much, but a lot of their replies go into my gmail spam. 

I've tried creating gmail filters to stop some emails from going into spam but that doesn't seem to be working. 

So what should my Freshdesk setup be to prevent this problem? 


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