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Feature Request: Freshdesk Assign signature to email

  • April 22, 2024
  • 1 reply
  • 96 views

Davide
Apprentice

Hi All,

the only way to manage multi signature is to use "Signature Management/Plus", but this APP can only assign an signature to a Group or to a Product. In our cases we have more emails to one single product, could be very usefol can assigne each single signature to each single mail.

 

Thanks

Best answer by Yusuf Ahmed

Hi ​@Davide,

 

Greetings from Freshworks community . Thanks for reaching out! The "Signature Management/Plus" app has been deprecated, so it's no longer maintained or recommended for use.

Instead, we suggest using the Dynamic Signature app as an alternative. However, please note that it only allows mapping one signature per product or group, similar to the old app. At the moment, assigning different signatures to multiple email addresses under the same product isn't supported. Please refer https://support.freshdesk.com/en/support/solutions/articles/50000010271-integrate-dynamic-signature-with-freshdesk for details on dymanic signature app.

1 reply

Yusuf Ahmed
Community Manager
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  • Community Manager
  • Answer
  • September 26, 2025

Hi ​@Davide,

 

Greetings from Freshworks community . Thanks for reaching out! The "Signature Management/Plus" app has been deprecated, so it's no longer maintained or recommended for use.

Instead, we suggest using the Dynamic Signature app as an alternative. However, please note that it only allows mapping one signature per product or group, similar to the old app. At the moment, assigning different signatures to multiple email addresses under the same product isn't supported. Please refer https://support.freshdesk.com/en/support/solutions/articles/50000010271-integrate-dynamic-signature-with-freshdesk for details on dymanic signature app.