Hi All, Im new so please be gentle with me.
I need to re-create the agent performance Report within my companies Power Bi application.
I’m struggling to find out what the logic is for Tickets Assigned to each agent as I cant seem to get my numbers to match up. We are calling an API from Freshdesk on an overnight refresh basis.
Also if anyone has any other useful Logic for the Agents Performance Report metrics, I would be most grateful.
Andy