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Hello,

 

it's been several days :
  • We can’t forward tickets
  • We don’t receive all notifications

 

We can : 

  • Respond to a ticket 

 

Have you any solution for this ? We had the same problems few months ago.

 

Thank you. 

I don’t have the same issue but have you reached out to their support yet? If not, I would recommend to write them directly at support@freshdesk.com

Oh, and have you checked if you or the agents who have this issue have a Role that allows them to forward tickets? Because that option can also be deactivated on a Role basis.

Thank you, i will contact us ;) 

I can’t forward  with any roles… even with the Admin role

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