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HI,

 I'm reaching out for some advice. I work at a D2C brand, Basil (we sell kids' lunch boxes, water bottles, and plates), and we're currently facing a significant issue with our WhatsApp campaigns due to a recurring code error, 131049. I'm trying to understand why this is happening. Could you let me know if you've faced similar issues? and any recommended actions? Additionally, when setting up a WhatsApp flow, it is possible to configure it within Freshmarketer to re-engage those individuals who were initially shown as a code error (either by retrying after some time or by using SMS as an alternative method of reaching out).?

Hej, I’m not using WhatsApp for campaigns but if you google the error code 131049 you’ll find this:

Do not retry immediately if you do receive this error code and suspect it is due to the limit. Instead, retry in increasing larger time increments until the message is delivered, since the limit may be in effect for differing periods of time.

See Per-User Marketing Template Message Limits for additional information.

Source: https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/?locale=en_US

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