Question

Create FreshService ticket with PowerAutomate "Requester ID"

  • 8 September 2021
  • 2 replies
  • 65 views

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So I am working on automating some things as far as our user creations. So when I select the “Create a Ticket” action in Power Automate it makes me select a requester ID from a predone list, I assume an import from FreshService users. I can select “Custom” but it only allows an Integer field so I can’t select the requester from the form the data is coming from “Microsoft Forms”.

Anyone have any ideas what exactly it needs in order for me to make the ticket come from the person that filled out the Microsoft Form or for it to at least work? No matter what I try, it fails due to it not being an integer.


2 replies

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@Schwiftyyy What you need to do is a lookup against the UPN from Forms in Freshservice to get the Requester ID.

https://youraddress.freshservice.com/api/v2/requesters?query=%22primary_email:%27EMAILOFUSER@DOMAIN.COM%27%22

Then get the requester ID and feed it to the next step of your Automation.

I was looking for answer too thanks for sharing. Really Appreciated.I 

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