I am looking for a way to allow a person’s supervisor, manager, director etc., access to view their subordinates tickets. For Example I report up to a supervisor, my supervisor reports to a manager, who reports to a director. We want to allow my supervisor, manager, and director access to see any tickets I have submitted. For example, if I send an email to my director with a URL link to a ticket I submitted, they should be able to open and view the ticket. I did see an option in the requester record to check “Can see all tickets from this department”. That works for requesters that are in the same department but most of our managers and directors are in a different department. Is there a way for a requester to view tickets submitted by a requester in another department?
Best answer by zachary.kingView original