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How to hide "New support ticket" and " Check ticket status"

S
Apprentice

Hi

I want to embed knowledge base to my other website.

But I don't want "New support ticket" and " Check ticket status" show on the same page. 

Is it possible to hide them?

I've tried this but it doesn't work https://support.freshdesk.com/support/discussions/topics/16184


Thank you


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    6 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Sabrina,


    You can use the following code under Admin -> Portals -> Customise portal - > Stylesheet section to hide these links.


     

    .hc-nav{
display:none;
}

     


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    E
    Community Debut
    • ewan
    • Community Debut
    • 19 replies
    • July 16, 2020

    Hi,

    This doesn't seem to work, any suggestions what I might be doing wrong?

    Thanks,

    Ewan

    E
    Community Debut
    • ewan
    • Community Debut
    • 19 replies
    • July 16, 2020

    Hi,

    Any similar CSS to hide 'Login' ?

    Thanks,

    Ewan

    info_17338

    Hello @EwanFarry,


    Can you please share the URL of your Support Portal.


    We'll send you a solution.


    Thanks

    Team Aries Themes


    Aries Themes - Experts in Freshdesk Themes, Plugins and Branding
    AndrewCheung
    Apprentice
    Forum|alt.badge.img

    Is it possible to only hide “check ticket status”?

    M
    Forum|alt.badge.img+1
    info_17338 wrote:

    Hello @EwanFarry,

     

    Can you please share the URL of your Support Portal.

     

    We'll send you a solution.

     

    Thanks

    Team Aries Themes

     

    Can you fix my issue?

    Reply


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