Since around 06:45am GTM I have been unable to access tickets or https://support.freshdesk.com/. On the (very rare) occasion that it opens and populates, I can’t open or change the status of any tickets. I have tried multiple DNS servers, including

8.8.8.8

4.4.4.4

1.1.1.1

208.67.222.222

Automatic from ISP

I’ve flushed DNS and done a full system restart after each change, but to no avail. A tracert to https://support.freshdesk.com/ results in the following:

Tracing route to cf-routing.freshdesk.com h162.159.140.147]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  sremoved]
  2     *        *        *     Request timed out.
  3    12 ms    38 ms     3 ms  uo5-cust.coolideas.co.za removed]
  4    <1 ms    <1 ms    <1 ms  u30p-cust.coolideas.co.za 1154.0.15.73]
  5     1 ms    <1 ms    <1 ms  u23-cust.coolideas.co.za �154.0.0.75]
  6     1 ms    <1 ms    <1 ms  ux-cust.coolideas.co.za 154.0.0.33]
  7     6 ms     6 ms     6 ms  cloudflare.ixp.joburg 3196.60.8.198]
  8     6 ms     6 ms     *     197.234.240.21
  9     6 ms     6 ms     6 ms  162.159.140.147

Trace complete.

Any ideas? The mobile app is working fine, but is obviously not ideal at all.