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Freshdesk versus Salesforce?

  • October 6, 2021
  • 2 replies
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manns
Skilled Expert
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Hi all, this isn’t an opportunity to pan Salesforce but rather that I’ve a customer who uses Salesforce and is looking for alternatives.

What can you, as a customer that has moved from Salesforce to Freshdesk (or considered both and chose Freshdesk), tell me about the differences?

Thanks for your help.

Best answer by zachary.king

We moved from Salesforce to Freshservice, and all I can say is that if you are not using the extensive capability of salesforce then you are throwing money away. I am a huge fan of the user friendly interfaces of the Freshworks Products. Not just from an Agent standpoint but also from an Administrator standpoint.

Hope that helps :)

2 replies

zachary.king
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  • November 7, 2022

We moved from Salesforce to Freshservice, and all I can say is that if you are not using the extensive capability of salesforce then you are throwing money away. I am a huge fan of the user friendly interfaces of the Freshworks Products. Not just from an Agent standpoint but also from an Administrator standpoint.

Hope that helps :)


manns
Skilled Expert
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  • November 8, 2022

We moved from Salesforce to Freshservice, and all I can say is that if you are not using the extensive capability of salesforce then you are throwing money away. I am a huge fan of the user friendly interfaces of the Freshworks Products. Not just from an Agent standpoint but also from an Administrator standpoint.

Hope that helps :)

Thanks @zachary.king