Issue: Ember Data Request GET /api/_/collaboration/threads returned a 404 Payload (application/json) [object Object]

Could it be a app you have installed? The path doesn't look correct . 

Hi,

i get the same Error Massage in the freshdesk.com webview, so it cant be a problem with a installation.

We are seeing the the same issues on a number of ticket but not all

any feedback on this ?

Hello folks, I see this still isn’t resolved, tagging @hemanth.ramya to support please!

Hello everyone,

Greetings from Freshworks Community. :)

We apologize for the delay in getting back here. Can you please confirm if the issue still persists as of today? In this case, can you please confirm if this specifically happens when you log in to Freshdesk via the custom portal URL and access a ticket with a thread, throwing a 404 error as shown in the screenshot shared?

Looking forward to hearing from you. 

Cheers, 

We are getting this error as well, more and more frequently and it’s still persists as of today

Just did some googling to try and troubleshoot this problem as it has now appeared on our freshdesk installation too. This perhaps points to the issue being on freshdesk’s end?

I’ve run into a similar 404 error before during a trial it turned out to be related to accessing tickets through a custom portal. Might be worth checking if the URL you’re using is correct or if there are any missing permissions. Hope it gets sorted soon.