Skip to main content
  • EN

Is anyone else able to shed light on the non profit pricing options with Freshdesk?

They have a whole web page Helpdesk Software for Non-Profit Organizations - Freshdesk | Freshworks about how they help NPO’s and offer discounts yet I get when it tells you to complete the form you end up with someone from sales calling you.

Initially they seemed shocked I was even asking for discount, then came back with a fairly minimal discount for a high subscription compared to many other offerings. We want to use Freshdesk as we have some experience of it but not so sure on the non profit support?

 

 

Hi @paulhw - thanks for your query! I’m tagging one of our Community SMEs to see if they help answer it, i’m sorry there’s been no response yet. 

@sukanya.arunachalam - are you able to provide any clarity here?

@sukanya.arunachalam @alyssia.correa I would also like clarity here

Hi @paulhw - thanks for your query! I’m tagging one of our Community SMEs to see if they help answer it, i’m sorry there’s been no response yet. 

@sukanya.arunachalam - are you able to provide any clarity here?

Presume there is still no answer here! Disappointing. Really think they should remove the page saying help with non profits as clearly this isn’t the case here.

Helpscout has a 70% NFP discount, I was kinda shocked at how little others do

Did you get any word? I submitted a request for NFP discounting and was offerred a 5% discount … For the Growth Plan that’s $3.50 / month. That barely covers the cost of the time spent applying for the discount and the back and forth emailing with customer support.

As a NFP, we get various types of discounts - Canva give it to us for free, as to Retool (up to 10 users), 5% just seems pitiful, especially since their promotional information suggest greater NFP discounts. 

Best of luck,.

Terms of Use