Trying to get this module to be useful. I can’t customize it because even if I turn off Asset/Software, these tickets still exist. The 2nd Revoke Software access is one I created to try to get around the fact that you can’t alter certain fields, but that didn’t work, and now it’s just stuck there.Is there a way to reset the offboarding module or delete these child tickets?

Question

Auto-created asset/software tickets Employee Offboarding can't be deleted

2 years ago
Nov 20, 2023 8:21 PM UTC
3 replies
238 views

G

+5

Gerald
Top Contributor ⭐

Trying to get this module to be useful. I can’t customize it because even if I turn off Asset/Software, these tickets still exist. The 2nd Revoke Software access is one I created to try to get around the fact that you can’t alter certain fields, but that didn’t work, and now it’s just stuck there.

Is there a way to reset the offboarding module or delete these child tickets?

This topic has been closed for replies.

G

+5

Gerald
Author
Top Contributor ⭐
2 years ago
Feb 22, 2024 7:22 PM UTC

Still not fixed, eh?

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+3

daminsky
Contributor
2 years ago
May 17, 2024 3:11 PM UTC

We wouldn’t mind the ‘Revoke Software Access’ tickets if it actually created one ticket per managed software. Instead we get one child ticket for ‘unmanaged’ software with a simple text list of all the software, so there is no way to ‘fulfill’ each software deprovisioning without a private note for each software item...