I have about 2500 contacts with a primary email address that has changed.
How can I change the primary email address without creating a new contact.
I tried just import a csv where only the primary email was changed and it created a lot of new contacts.
Any suggestion is welcome.
Solved
Change primary email address without creating a new contact
+7Best answer by Daniel Söderlund
Hello,
You need to use API Service Desk API for Developers | Freshservice
And use a script that filter on the old adress to get the ID and then use the update endpoint to change the e-mail. Keep in mind that there is a limit on how many API calls you can do per minute.
+14- Top Contributor ⭐
- Answer
Hello,
You need to use API Service Desk API for Developers | Freshservice
And use a script that filter on the old adress to get the ID and then use the update endpoint to change the e-mail. Keep in mind that there is a limit on how many API calls you can do per minute.
Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
+16- Top Contributor ⭐
Hello
- Zach / ITOps Supervisor - ITSM
+7
Thank you very much for this solution.
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.