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Change primary email address without creating a new contact

  • May 25, 2023
  • 3 replies
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EricRoeland
Skilled Expert
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I have about 2500 contacts with a primary email address that has changed.
How can I change the primary email address without creating a new contact.
I tried just import a csv where only the primary email was changed and it created a lot of new contacts.
Any suggestion is welcome.

Best answer by Daniel Söderlund

Hello, 

You need to use API Service Desk API for Developers | Freshservice
And use a script that filter on the old adress to get the ID and then use the update endpoint to change the e-mail.  Keep in mind that there is a limit on how many API calls you can do per minute. 

      3 replies

      Daniel Söderlund
      Top Contributor ⭐
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      Hello, 

      You need to use API Service Desk API for Developers | Freshservice
      And use a script that filter on the old adress to get the ID and then use the update endpoint to change the e-mail.  Keep in mind that there is a limit on how many API calls you can do per minute. 

      Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
        zachary.king
        Top Contributor ⭐
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        • zachary.kingTop Contributor ⭐
        • Top Contributor ⭐
        • May 25, 2023

        Hello @EricRoeland, @Daniel Söderlund hit it right on the head. The Freshservice API is going to be your best friend here. I use a python script often to pull requester data and dump into a csv file. It wouldn’t take much to add in a POST request that changes the primary_email address of those requesters.

        - Zach / ITOps Supervisor - ITSM
          EricRoeland
          Skilled Expert
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          • EricRoeland
          • Author
          • Skilled Expert
          • May 26, 2023

          @zachary.king and @Daniel Söderlund , Thank you for your answers. It looks like I have to ask the help of more advanced IT people. I, as a manager, am not capable of writing anything that even looks like a script. 😁

          Thank you very much for this solution.

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