Skip to main content
Solved

Error in dashboard widget

  • February 5, 2026
  • 2 replies
  • 38 views
Optimus_prime
Contributor
Forum|alt.badge.img+1

Hi! So, one of our agents is facing an issue where the number of pending approvals is displayed as 5, but when he opens the widget, only 4 tickets are there. Tried filtering by “ticket approvals”, “change approvals” and “all approvals”, still the same mismatch prevails. Is there any reason as to why this is happening? Is it some backend issue? Coz it's been about 2-3 days, but still the same count is getting displayed. Due to this we’ve kept the approval process on hold. Any ideas or solutions are welcome!!!

Best answer by Nav_in

Hey ​@Optimus_prime , this usually happens when the ticket has been deleted but the approval requested has neither been approved nor cancelled. I suggest you check the trash folder, and if the ticket is there, kindly cancel the approval that was sent to this user. By doing this the number of pending approvals should change in the dashboard widget. 

2 replies

N
Top Contributor ⭐
Forum|alt.badge.img+9
  • Nav_inTop Contributor ⭐
  • Top Contributor ⭐
  • Answer
  • February 10, 2026

Hey ​@Optimus_prime , this usually happens when the ticket has been deleted but the approval requested has neither been approved nor cancelled. I suggest you check the trash folder, and if the ticket is there, kindly cancel the approval that was sent to this user. By doing this the number of pending approvals should change in the dashboard widget. 

Always happy to help and learn from the community!
    Optimus_prime
    Contributor
    Forum|alt.badge.img+1
    • Optimus_prime
    • Author
    • Contributor
    • February 16, 2026

    ​@Nav_in Thank you!!!

      Terms of UseAccessibility statement